Blog Posts by Tag - Branding

What Can You Learn from Oprah?

This past week, Oprah Winfrey ended her 25 years as a daytime TV talk show host. With 18 million viewers watching the 4,560th show – the brand we know as Oprah bid us all a grand-beyond-imagination farewell, leaving no doubt that she left on her terms and on a very high note. I was thinking about the attributes that make Oprah the poster child for successful personal branding. Whether you…
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Want to Sell More? Look at the Packaging!

Do you have a product or service that’s just not moving? On the surface, it seems to meet a critical need, the price seems reasonable and when you tell potential clients or customers about it, they like the idea. Heck, a few have even bought once you explained it to them. Wait . . . come again? They bought your product or service when you were able to explain it? That’s when you know you have a packaging problem — a marketing and branding problem — NOT a product problem!

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How you Write DOES affect what THEY think!

Yes, I know we are in the age of texting. Yes, I know shortcuts in language are fairly easily understood, even by folks over the age of 30. But “somebody” forgot to tell the millions of unemployed currently looking for jobs in business that writing clearly and concisely is STILL critical to success in the workplace.

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How Much Harm Can One Unhappy Customer Do?

Think one disgruntled customer can’t hurt your company that bad? Think again!

One-quarter of U.S. consumers are far more likely to spread the word about a bad experience or product than a good one, according to Colloquy's latest research into word-of-mouth sharing practices.

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Living Your Brand Behind the Podium

As a business leader or owner, nowhere is your brand more on the line than when you are making a speech or giving a presentation. Why? Because – for better or worse – you ARE the brand; you are a walking, living, breathing testament of exactly what your company’s brand stands for!

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Don’t Write Boomers Off Yet!

We see many companies today trying to chase after younger buyers, many times at the expense of what could be their core customer base. Why? It’s kind of like chasing the fountain of youth. Executives running today’s companies are in their 50s and 60s. They fear becoming dinosaurs, so in an effort to prove they – and, by extension, their companies – are on the leading edge of new sales techniques, they begin to go after a younger demo.

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Can You Create a Brand Extension and Make Money?

Small local and regional companies have a predictable pattern of looking at ways to increase sales, but rarely does it include slapping their brand on an entirely new product aimed at an entirely different audience – that is, the “brand extension.”

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What does Super Bowl Advertising Have to Do with My Business?

With all the hype about “what Super Bowl ad did you like the best?” “Which ads were good?” “Which ones were bad?” you might be inclined to ask, “Who cares? I have 15 employees on my payroll (or 150), and we need to sell more widgets! I don’t give a rat’s nine lives about Super Bowl Advertising! I don’t even have time to run a classified ad to replace the sales rep who left last week!”

True enough on most points. But here’s one reason why you might care.

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A Solid Brand Needs Brand Champions

We talk a lot with our clients about their brand, the brand statement and translating brand promises to target audiences. Somewhere in all this lofty talk comes the first stage of brutal branding reality: "Management "gets" the new brand, but how are we going to get employees on board?"

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Branding Shopping Days? What's Next?

Black Friday? Cyber Monday? Wow...remember when you just went Christmas shopping?

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Your Brand, Your Lifestyle

In the world of branding, we often talk about “living the brand,” which is the same as “be the ball” if you relate better to sports analogies. It’s understanding that what your brand delivers is way bigger than the sum of the parts. Parts being everything from your logo to your corporate culture to how your phone is answered. The brands you love and trust deliver good…
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Burgess Advertising Goes MAD!!

If there’s one thing I know about branding, it’s that it needs to be authentic. This week’s example of “Smart Branding” comes directly from the second floor of Burgess Advertising! So, what do you get when you cross: 1. A modern-day advertising Creative Director who happens to have “old school” skillswith A TV show (AMC’s Mad Men) about the…
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It Takes More Than "Word-of-Mouth"

I just read another article entitled, “The Best No Cost Marketing Available – Word of Mouth!” and I have a bone to pick with this concept. But first, let me acknowledge: referrals from current and happy customers are important. That said, if you depend solely on current and happy customers telling others to buy your product or use your service, don’t plan on busting off…
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Brand Anniversary? It's Time to Celebrate!

If your company has been around for 5, 10, 15 or more years, you have a wonderful opportunity to mark the occasion with employees, customers and potential new customers. Anniversaries provide the perfect chance to reinvigorate your brand, reignite interest in your brand, reintroduce your brand to new markets and – if you play your marketing cards right – get free exposure for your…
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World Cup, Super Bowl and YOUR Brand!

Can the World Cup outshine the Super Bowl for brand awareness? A number of big traditional Super Bowl advertisers think so, including beer-favorite, Anheuser-Busch, Visa, and Coca-Cola Co. These advertising giants, along with Sony and Samsung, developed World-cup-specific television ads and let their media budgets loose to influence the 100 + million viewers for 30 days over 64 games. (For the…
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Rebranding Isn't Just for Products!

If you find yourself downsized, laid-off, replaced by a robot or with enough time to have six small meals a day and watch Dr. Phil, maybe it’s time to make like a product and re-package, re-brand and re-launch yourself to the marketplace! (Hey, if Gatorade can reinvent itself as a health drink, imagine what YOU can do!) First... Look at Your Package You may have been a vice president or…
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How Wonder Bread Can Help Your Business!

The “Balloon Bread” is back! And, it’s every bit as healthy as it was in 1950. Yes...I said “healthy!” Or at least that’s the branding story of Wonder Bread! Here’s how it reads: Wonder Bread, circa 1925 – the message: America’s first sliced bread. Wonder Bread, circa 1950 – the message: fortified with 8 essential vitamins and minerals…
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It's All in the Packaging!

I’m struck today about how easily we are influenced not only by what we see, read and hear, but more importantly by how it’s delivered. I ran across a statistic today: having quotation marks in your headline results in a 28 percent increase in response rate. What? You’re kidding me, right? But, what if the quotation marks were around a misstatement of facts? Does that matter?…
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Consumers Have to Power to Change a Brand

Remember the TV commercials over the past 6 months from the “corn people” (aka the Corn Refiners Association) explaining that high fructose corn syrup isn’t really bad for you...that’s it’s just corn? Looks like the Make-High-Fructose-Corn-Syrup-Look-Benign branding project may well have seen better days. Educated moms still don’t want their kids to ingest…
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Why is Honesty So Difficult?

Honesty – quick and forthright – is always the best policy. Why then, is something so simple ultimately so difficult, and darn near impossible for large companies like Toyota? Many of us in the communications field have been watching . . . and waiting . . . for Toyota to come clean. Especially following a published account that they have been aware of problems with the accelerator…
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Is there a "Hol" in Your Marketing Approach?

Maybe there should be! It’s a new year! And I have a challenge for you. Between now and March 1, look at your company’s marketing efforts through the lens of holistic marketing. What does that mean, you ask? It means taking a 10,000-foot view of everything you do to sell your products or services – and I do mean everything. Most businesses get caught up in focusing on the price…
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Simple Ideas Create Huge Brand Loyalty

Imagine a company that encourages you to give their product to Goodwill as part of their strategy to get you to buy it in the first place!

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Do Banner Ads Work?

We all like to think we are immune to advertising? Yeah . . . we might SEE an ad, but it doesn’t affect our buying decisions, and we don’t really READ the ads or LISTEN. Nowhere is this attitude more pervasive than when applied to how we feel about online advertising. In our way of thinking, banner ads simply exist . . . they are part of the background noise that doesn’t affect us. Right?

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How the Economy Affects YOUR Brand

We all know that if you are a non-profit, you don’t want to produce anything printed piece that’s “too flashy” or “too slick”, because your members will cry foul . . . declare that their “dues” are being wasted, etc.

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The Government as Brand Expert?

There are many things one can say about the federal government, but “branding expert” has NEVER been one of them...until now! The “Cash for Clunkers” program went from a wrestling match in Congress to a “see-if-it-works” first round program to an advertising slogan that appears in virtually every car dealership ad in America! Now THAT’s branding!

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Is Your Brand Ready for the New Economy?

Is the recession over? Have we hit bottom? Are things getting better? My personal belief is that things are, indeed, looking up, but that “things” – whatever that means – will never be the same as they were before. The economy won’t “go back” to the good times. The new “high” will be lower than it used to be.

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The Week We Lost Three Brands.

In the advertising industry, we talk about about people as brands and about brand equity – the value a brand has. If you ever doubted the power of the brand persona just take a look at the “brands” we lost this past week – Farrah Fawcett, Michael Jackson and product pitch-man Billy Mays.

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Call a Red Chair "Blue" and Voila! New Brand?

If you call a red chair “blue,” have you changed the brand?

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Setting Your Brand Apart!

It’s one thing to have a strong brand. But, what if your competitor’s brand is equally strong? Comparison advertising might be the answer. At the national level, we’ve all seen Campbell soup go head-to-head with Progresso. And, you’ve probably seen the Dunkin Donuts ads touting the results of their national taste test with Starbucks. Finally, over the years, there have been…
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Your Brand -- In One Word!

Every brand should strive to own one word in the minds of its customers. Ideally, it’s a word no one else in your field owns.

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"Greenwashing" or "Values-based Branding"?

Has “greenwashing” ruined values-based branding? Seems like every company is green these days. Every company touts that it recycles paper, encourages car-pooling and swaps incandescent bulbs for CFLs. THEN...they pat themselves on the back in their advertising and sales materials to potential customers as just one more reason YOU should do business with THEM.

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Branding Without Content is Fluff!

Sell the sizzle...not the steak! That was advice for an old economy! Not one where every marketing penny needs an ROI report attached to justify its very existence. Today, branding without substance and verifiable clout behind it is nothing but fluff. And fluff won’t get your company or your products very far.

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Your Brand is NOT Your Logo!

Your brand is much bigger than a logo. It’s the way you answer the phone. It’s how employee events are handled. It’s the voice of your advertising. It’s even the graphic look and language of your invoices! In other words, it’s your corporate culture and it stems from the top down.

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Extend Your Brand on Facebook!

Sites like Facebook and MySpace can be used for fun or for serious business networking. First, for businesses who want to connect with Facebook’s core members (age 18-24), it makes perfect sense. Nationally, 59 of the top 100 retailers already have “fan” pages. These include Nike Shoes, Abercrombie & Fitch, Dell computers and, yes, Wal-Mart! (To check them out, type in, for…
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